Commonwealth Bank system glitch doubles customer transactions | NEWS.com.au
A GLITCH in Commonwealth Bank systems has left an unknown number of customers wondering where their money has gone.
The bank has apologised after double the amount of money was deducted from some accounts following bill payments and withdrawals yesterday, the Herald-Sun reported.
It is thought that internet banking customers have been most affected, although there have been reports of ATM transactions going wrong.
Commonwealth spokesman Bryan Fitzgerald has admitted the company has "no idea" how many customers have been affected, but that everything possible was being done to rectify the situation.
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"We’re trying to get to the bottom of this as quickly as we can," Mr Fitzgerald told 3AW radio.
"Our customers are our main priority and we apologise to them for this glitch."
Mr Fitzgerald advised customers who performed a transaction online or at an ATM yesterday to check their accounts.
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