Txtravel charges me more than the Lion Air e-Ticket Receipt

I bought tickets yesterday from the TxTravel Boebat located in Buah Batu (http://www.txtravel.com/#/menu/home.html). However, I just realized this company has charged me more comparing to the amount stated in the Lion Air e-Ticket Itinerary/Receipt. The price quoted in the invoice is IDR 4.641.000 and in the Lion Air receipt is IDR 4.578.600. There is differences around IDR  100.000. I am as customer never been told about this fee. So, I would aks this to Tx office tomorrow. But,, if there is TX office reading my post, could u write me an email explaining the matter? Customer right should not be abused . All fees you charged should be transparent.
I have tried to contact the call center and this person couldt give an answer and asked me to visit the TXBoebat where I bought the ticket.

Here is the transcript of my conversation with the call center of TxTravel.


icha (5/15/2010 12:17:42 AM): Saya kemarin beli tiket dari TX travel. Saya baru sadar bahwa harga yang tercantum di invoice tidak sama dengann harga pada tiket yang dikeluarkan Lion Air (Lion Air eTicket Itienerary and receipt, Selisihnya hampir seratus ribu, lebih mahal harga pada invoice. Mohon penjelasan, mengapa ada selisih harga yang cukup besar? biaya apa itu? Karena pada tiket yang dikeluarkan Lion Air, pada fare details, harga tiket yang say abeli sudah including harga tiket dan total fuel surcharge and taxes. Mohon segeera direspons. Terima Kasih.
tx_callcenter (5/15/2010 12:18:56 AM): mohon maaf, beli tiket nya di tx cabang atau tx callcente?????
icha (5/15/2010 12:19:00 AM): tx buah batu
icha (5/15/2010 12:19:35 AM): TXBOEBAT Bandung
icha (5/15/2010 12:23:40 AM): mengapa harga pada invoice berbeda dengan harga yang tercantum pada Lion Air e-Ticket receipt?
tx_callcenter (5/15/2010 12:24:25 AM): mohon maaf untuk urusan dengan cabang bissa langsung konfirm ke cabang nya sendiri....
tx_callcenter (5/15/2010 12:24:55 AM): mungkin itu ada kesalahan...
tx_callcenter (5/15/2010 12:25:23 AM): harus nya harga invoice dengan harga tiket cuma berbeda 20.000
icha (5/15/2010 12:25:35 AM): seharusnya seperti apa, kok callcenter bn cabang berbeda? kebijakannya kan seharusnya sama
tx_callcenter (5/15/2010 12:25:50 AM): itu kalo tx callcenter, tp kalo tx cab kami kurang tau...
icha (5/15/2010 12:26:00 AM): kalo erbedaan 20 ribu itu apa?
icha (5/15/2010 12:26:13 AM): itu biaya apa?
tx_callcenter (5/15/2010 12:26:30 AM): itu service fee buat kami
icha (5/15/2010 12:26:27 AM): say aakn hub tax cabang besok siang
tx_callcenter (5/15/2010 12:26:38 AM): maaf 10rb bukan 20rb
icha (5/15/2010 12:26:55 AM): akenapa ini bisa 100 ribu?
icha (5/15/2010 12:27:59 AM): PT Jakarta Express Utama itu masuk ke TXTravel?
icha (5/15/2010 12:28:11 AM): atau dua lembag ayabng berbeda?
icha (5/15/2010 12:29:09 AM): tolong yah, ini masukan,,hak customer jangan diabused. Jika memang ada biay alain-lain, harus dilaporkan secar atrabnsparan kepada nasabah.